Legal

REFUND
POLICY

When refunds are available, how cancellation works, and what to do if something goes wrong.

Applies To
All paid plans
Covers monthly, annual and trial conversions unless stated otherwise.
Payment Partner
Paddle
Payments are processed by Paddle as merchant of record. Refunds are issued through Paddle.
Last Updated
15 Apr 2026
The current version of this policy is always published on this page.

Refund Policy

1. Overview

We want customers to feel clear about what they are buying. Because Visbly is a software service with immediate access to digital functionality, refunds are not automatically available simply because a customer changes their mind after access has been provided, unless the law requires otherwise.

That said, we will always review reasonable refund requests in good faith, especially where there has been duplicate billing, a technical failure, a mistaken renewal or another issue that makes a refund fair.

2. Monthly subscription charges

Monthly subscriptions are billed in advance and become non-refundable once the billing period has started and account access has been provided.

If you cancel a monthly subscription, cancellation takes effect at the end of the current billing period. You retain access until then unless your account is suspended or terminated under our Terms of Service.

Cancellation stops future renewals. It does not create a pro-rated refund for unused time in the current month.

3. Annual subscriptions

Annual subscriptions are billed in advance for the full annual term. Because annual plans are discounted compared with monthly pricing, they are generally non-refundable once the subscription term has started.

In exceptional cases, we may choose to offer a partial refund, service credit or alternative resolution where there has been a genuine billing mistake or a material service issue that we could not fix within a reasonable time.

4. Free trials

Where a free trial is offered, the specific terms shown at sign-up apply. It is your responsibility to cancel before the trial period ends if you do not want to continue onto a paid plan.

Where a trial converts automatically into a paid subscription, the first paid renewal after the trial is non-refundable unless one of the exception grounds below applies.

5. Cases where a refund may be available

We may, at our discretion or where required by law, issue a full or partial refund in situations such as:

  • you were charged more than once for the same subscription period;
  • you were billed after cancelling correctly and on time;
  • there was a clear technical problem that prevented meaningful use of the Service and we could not resolve it within a reasonable period;
  • there was fraudulent use of your payment method that is verified by the payment provider;
  • consumer law in your location gives you a mandatory refund right that applies despite this policy.

6. Cases where refunds are not given

Refunds are not given for:

  • partial use, low use or non-use of the Service after access has been granted;
  • changing your mind after the subscription period has begun;
  • forgetting to cancel before an automatic renewal date;
  • dissatisfaction with a feature that was described accurately before purchase;
  • issues caused by your own systems, third-party tools, browser settings or connectivity, where the Service itself is functioning substantially as intended.

7. Alternatives to refunds

In some cases, instead of a cash refund, we may offer an extension of service, a billing credit, a plan change, a delayed renewal, or another reasonable commercial solution where that better fits the issue.

8. How to request a refund

To request a refund, contact team@yourssincerely.online and include:

  • the email address associated with your account;
  • the date and amount of the charge;
  • a short explanation of the issue;
  • any relevant supporting information, such as transaction details or screenshots.

Please contact us as soon as possible after the charge appears. Delay makes it harder to verify what happened and may reduce the remedies available.

Where Paddle processed the payment, any approved refund will be issued through Paddle and subject to Paddle's processing timelines.

9. Chargebacks and payment disputes

If you believe a charge is incorrect, we strongly encourage you to contact us before raising a chargeback. This usually leads to a faster and more sensible outcome.

If a chargeback or payment dispute is raised, we may suspend account access while the matter is reviewed. We reserve the right to provide relevant records to the payment provider to respond to the dispute.

10. Changes to this policy

We may update this Refund Policy from time to time. The updated version will be posted on this page with the revised effective date. The version in force at the time of purchase will generally apply to that purchase unless the law requires otherwise.